Do you have experience with customer support?

If you have answered yes, we are looking for you.

You could join our clients rapidly growing SaaS software company which operates on a global scale. 

The Customer Support Analyst engages with customers in education and problem-solving interactions via multiple support channels including phone, email, and chat. This role is responsible for providing great customer service through root cause analysis and issue resolution while leveraging their established skill set and acumen.

This role is in their Breukelen office; the team is in-office 2 days per week. 

Your tasks will include:

• Identify, research, and resolve customer issues, advocating for customer success and escalating to internal teams when necessary.   
• Assist customers with education and issue resolution across various products and services, handling issues from moderate to complex.   
• Log and track customer interactions using the designated CRM, demonstrating agility by acting as a flex resource across multiple contact channels.   
• Adhere to schedules to ensure availability for customer needs and adapt to changes as required.    

To be a good fit for the Customer Support Analyst role, you will have:

• Bachelor’s degree or equivalent combination of education and experience, with 1-3 years of customer support or technical/help desk experience.   
• Ready for a 1 week of Standby support per month, it requires the 24/7 support for that full week (you will have to be available via phone during this week, and you can take your laptop with you everywhere)  
• Ability to work with minimal supervision in a fast-paced environment, manage multiple projects, and work off-peak hours, including evenings, weekends, and limited on-call shifts   
• Excellent customer interaction and teamwork skills, proven organizational abilities, and proficiency with the Internet and Microsoft Office suite (Word, Excel, Outlook).   
• Business fluent English  
• Native Dutch  
• Strong verbal and written communication skills, with the ability to understand technical processes and data effectively.   

Nice to have:  

• Knowledge of German   
• IT Support experience  
• Experience with SaaS  

Reasons to join:

• Development possibilities with a stable international organization  
• From EDI connectivity to eInvoicing compliance, your work is the mission-critical foundation that keeps global trade fluid and functional  
• Challenging role-no problem is the same  
• A broad scope of tasks 

Sounds interesting? Send us your CV by applying to this page

The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data". There you will find how your Personal Data is being processed and what your rights are in connection to this.

The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością with its registered seat in Cracow (LLC) registered in National Court Register (KRS) under no. 0000671136, our Employees and Subcontractors (jointly referred to as the Company).

Sowelo Consulting sp. z o.o. (LLC) is entered in the register of employment agencies under the number: 35288

Our candidate selection process relies entirely on human judgment. We explicitly avoid using automated screening algorithms or AI-driven scoring systems for any part of the assessment. Every single profile is reviewed personally by our experienced recruiters, ensuring a thorough and unbiased consideration of your fit.

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