Senior Client Relationship Manager (GBS/SSC) - fully remote

Do you enjoy using sales strategies to maintain existing clients and to bring new business?
Would you like to use your financial experience and work on implementation of new technologies?

So please, take a few minutes and read about your potential new job.

Our client is a fast-growing, agile international consulting firm headquartered in the United Kingdom. They've been focusing on optimizing processes, centricity and technology. One of the many areas they are focusing on is to design and implement next generation activities- reformulating operating models, optimising processes and installing automation.

As a Senior Client Relationship Manager, you will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them.

Your tasks will include:

• Build relationships with key employees within internal customer base 
• Create plans to address clients’ business needs 
• Advise clients on creating profitable processes 
• Maintain relationships with clients and build client loyalty to ensure significant sales growth 
• Schedule regular meetings with customers to ensure they are satisfied 
• Act as point of contact for complaints and escalate issues as appropriate 
• Help sales team up-sell or cross-sell services and products 
• Bring in new business and clients
• Prospect new customers, build and ensure customer loyalty
• Being the pioneer and expand the existing business and client portfolio
• Maintain relationships with clients and build client loyalty to ensure significant sales growth 
• Conducting comprehensive market research to gain deep understanding of client's business needs
• Ensure both the company and clients adhere to contract terms 
• Study competition to find new ways to retain customers 
• Set sales and revenue targets and work diligently to meet them 
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ need 
• Maintain accurate client records on our clients CRM system 
• Keep abreast of best practices and promotional trends 
• Continuously improve through feedback 
• Grow individual accounts and build long term relationships 

To be a good fit for the Senior Client Relationship Manager role, you will have:

• BSc/BA in Business Administration, Marketing or a related field 
• Experience working with GPS/SSC/BPO companies
• +3 years experience in growing accounts 
• Proven experience in business development and sales
• Proven track record of meeting and exceeding targets 
• Experience tracking relevant KPIs (e.g. customer satisfaction) 
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce) 
• A customer-oriented attitude 
• Excellent communication and negotiation skills 
• Problem-solving aptitude & team player
• Results oriented & customer service  
• Prospecting & negotiation skills 
• Subject matter product knowledge 
• Presentation skills 
• Building and maintaining client relationships 
• Eye for detail and process 

Keys to success:

• Exceptional written and verbal communication skills 
• Self-initiative and a strong desire to take ownership of the project management function 
• Identify ways in which to grow accounts & propose commercial models that create win-win scenarios 
• Provide solutions for different client related issues
• Structure, leadership & planning skills
• Communicates clearly and effectively with clients. 
• Analyse and understand client needs, stated and unstated, and position their services to meet those needs 
• Can analyse situations and view the implications of certain decisions from a critical perspective 
• Relationship-building driven
• The ability to establish credibility and trust quickly

Reasons to join:

Permanent contract collaboration and pension scheme.

You will be working fully remote in a stable, multinational company located in UK working with the latest technologies.
You will have the opportunity of self development while working in a flexible schedule while maintaining a healthy work-life balance.

Sounds interesting? Send us your CV by applying on this page.

The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data". There you will find how your Personal Data is being processed and what your rights are in connection to this.

The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered seat in Cracow (Limited Partnership) registered in National Court Register (KRS) under no. 0000680493, Sowelo Consulting spółka z ograniczoną odpowiedzialnością (LLC) with its registered seat in Cracow registered in National Court Register (KRS) under no. 0000671136, our Employees and Subcontractors (jointly referred to as the Company).

Sowelo Consulting sp. z o.o. sp. k. is entered in the register of employment agencies under the number: 17107

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