Operations Manager - Fully Remote

Responsibilities:

• Coordinate monthly meetings to engage and motivate team members.
• Analyze individual and team performance metrics to identify areas for improvement.
• Implement strategies to boost productivity, promote best practices, and achieve results.
• Collaborate with senior management to align operational activities with overall strategic objectives.
• Provide regular updates on team performance and project progress, including solutions for operational challenges.
• Identify, propose, and execute process improvements to enhance operational efficiency and service delivery.
• Monitor workload, track project timelines, and address obstacles to maintain seamless workflows.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations management or a similar leadership role.
• Strong analytical and problem-solving skills with a proven ability to identify and implement process improvements.
• Excellent communication and interpersonal skills to effectively collaborate across various teams and organizational levels.
• Proficiency in project management tools and methodologies.
• Familiarity with data analysis software and operational metrics reporting.

Preffered Qualifications:

• Proven experience in operations management, particularly in GBS, BPO, or Shared Services environments.
• Strong familiarity with project management principles and BPO processes.
• Consultancy experience in operations, business transformation, or process improvement is highly preferred.
• Excellent interpersonal and communication skills to engage effectively with teams and stakeholders.
• Proficiency in technology and project management tools, with a strong analytical mindset

Keys to Success:

• Demonstrating proactive leadership and inspiring team members to achieve their full potential.
• Maintaining a results-driven mindset while staying adaptable to changing priorities and challenges.
• Fostering a culture of collaboration, transparency, and continuous improvement.
• Balancing big-picture strategic alignment with meticulous attention to operational details.
• Building and maintaining strong relationships with stakeholders to ensure alignment and mutual success.

What We Offer:

• A flexible, collaborative, and inclusive work environment.
• Exciting opportunities for professional development and career progression.
• A chance to work with a forward-thinking, dynamic team committed to operational excellence.

• A flexible, collaborative, and inclusive work environment.
• Exciting opportunities for professional development and career progression.
• A chance to work with a forward-thinking, dynamic team committed to operational excellence.

Sounds interesting? Send us your CV by applying to this page!

The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data". There you will find how your Personal Data is being processed and what your rights are in connection to this.

The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered seat in Cracow (Limited Partnership) registered in National Court Register (KRS) under no. 0000680493, Sowelo Consulting spółka z ograniczoną odpowiedzialnością (LLC) with its registered seat in Cracow registered in National Court Register (KRS) under no. 0000671136, our Employees and Subcontractors (jointly referred to as the Company).

Sowelo Consulting sp. z o.o. sp. k. is entered in the register of employment agencies under the number: 17107

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