Customer Support Specialist - hybrid work

Do you have an eye for detail with logical problem-solving skills?

Are you a fluent Dutch Speaker?

If you have answered yes to both of those, we are looking for you.

You could join our clients rapidly growing SaaS software company which operates on a global scale. We're looking for a Customer Support Specialist to join and strengthen the Dutch team.

You will play a vital role in assisting customers whenever they need help with our clients solutions. From installation and troubleshooting to handling time-sensitive transaction data and business system integrations, you put your technical and customer-facing skills to the test. You're great at providing technical support in a friendly and timely manner. Your love for data shines as you collaborate with other teams to ensure data integrity and perform daily checks. 

You will work closely with the Project Manager, Consultants, Support Specialists, Supplier Onboarding Specialist and the Customer Success Team. As part of this team, you will be responsible for answering all active customer queries and assisting with all first-line support issues as per our individual customer SLA agreements. 

Your tasks will include:

• Provide comprehensive 1st line support to assist and guide active customers.
• Timely escalation of 2nd line and 3rd line support issues.
• Identify billable change requests and liaise with the Account Manager and Customer Success Manager.
• Maintain and update the knowledge base to ensure an up-to-date FAQ.
• Strive for maximum customer satisfaction and minimize customer loss.

To be a good fit for the Customer Support Specialist role, you will have:

• Minumum of 2 years of software support or client services experience with medium to high volume.
•  Experience in an IT environment
• An uninterrupted environment and strong internet connectivity when working remotely.
• Customer-centric mindset with a strong ability to advocate for their requests within the company.
• Attention to detail and proficient logical problem-solving skills.
• Technically proficient with a fast adaptation capability.
• Native Dutch speaker or C1/C2 level with proficient written and oral communication skills.
• Fluency in written and oral English communication is an added advantage.
• Desirable, but not mandatory, to have a good understanding of EDI standards (EDIFACT, ANSIX12, ...) and EDI integration.

Keys to success:

• The willingness to learn, help customers and partners, understand customer awareness and you are able to teach the customers
• Ablity to translate a technical issue to a non technical audience easily

Reasons to join:

• You will be part of the team that drives the digital transformation of supply chain industry
• You will join the company that combines innovation with corporate social responsibility
• Being a part of a global brand that is evolving in customer-centric projects
• You will have the opportunity to work hybrid (1 day per week in the office in Breukelen)

Sounds interesting? Send us your CV by applying to this page

The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data". There you will find how your Personal Data is being processed and what your rights are in connection to this.

The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered seat in Cracow (Limited Partnership) registered in National Court Register (KRS) under no. 0000680493, Sowelo Consulting spółka z ograniczoną odpowiedzialnością (LLC) with its registered seat in Cracow registered in National Court Register (KRS) under no. 0000671136, our Employees and Subcontractors (jointly referred to as the Company).

Sowelo Consulting sp. z o.o. sp. k. is entered in the register of employment agencies under the number: 17107

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